Users assigned the "IT Help Desk" System Access Role can reset passwords for other users. This is typically used when a user needs assistance with resetting their password but should not have the ability to create new users.
1. Navigating to Password Reset
Navigating to Password Reset
1.1. Go to “Administration” on the menu bar, then select “Security” and then “Password Reset”
2. Resetting a User's Password
Resetting User Password
2.1. On the Password Reset Page, enter in the User’s code or use the Search Icon to find the User Code.
2.2. Enter in the new password in “New password” and “Retype New Password”
2.3. Click “Update”.
3. Forcing Change Password
Force Change Password at Login
3.1. Enter in the User’s code or use the Search Icon to find the User Code.
3.2. Click “Force Change Password at Login”.
